Terms & conditions

These terms apply to every ride booked with Summit Executive Transportation, online, by phone or by email. By confirming a booking you agree to them.

Bookings

• Online bookings need at least 4 hours notice. For shorter notice, please call us.
• A booking is confirmed when you receive a confirmation email with a booking reference.
• Please make sure addresses, times, passenger numbers and flight details are correct. Vehicles have legal seating and luggage limits, and we may need to change the vehicle or decline the trip if they are exceeded.

Prices and payment

• The price shown before you confirm is the price for the trip as booked, including the listed fees and taxes.
• A chauffeur gratuity of 20% is shown as a separate line before you pay.
• Changes you make on the day, such as extra stops, route changes or additional waiting time, are charged at our published rates.
• Card payments are processed securely by our payment provider. Where offered, you may also pay your chauffeur on the day.

Waiting time

Airport pickups include 60 minutes of waiting time from your flight's actual landing time. For other pickups your chauffeur waits a reasonable grace period; after that, waiting time is charged. If we cannot reach you after the grace period, the trip may be treated as a no-show.

Cancellations and changes

• Cancel free of charge up to 24 hours before pick-up.
• Cancellations inside that window, and no-shows, are charged 100% of the fare, because your chauffeur and vehicle are reserved for you.
• To change or cancel, call us on (770) 555-0142 or reply to your confirmation email.

On board

• Seat belts must be worn where fitted. Child seats are available on request and must be booked in advance.
• Smoking and vaping are not permitted in any vehicle.
• Cleaning or repair costs may be charged for damage or excessive soiling.
• Chauffeurs may refuse or end a trip if a passenger's behaviour puts safety at risk.

Delays and liability

We plan every trip to arrive on time, but we cannot be responsible for delays caused by traffic, weather, road closures or other events outside our control. Please allow sensible time for flights and important appointments. Nothing in these terms limits any rights you have under applicable law.

Lost property

Please check the vehicle before you leave. Items found are kept for a limited time; contact us and we will help return them.

Contact

Summit Executive Transportation, Atlanta, GA . Email reservations@summit-demo.com. Phone (770) 555-0142. See also our privacy policy.